Shipping policy
Last updated: July 10, 2026
At Luna & Joe, we are committed to delivering a great shopping experience for our Australian customers, including clear and easy-to-follow shipping policies. We offer free shipping on all orders within Australia.
Shipping Locations
This shipping policy applies to orders shipped within Australia. We do not currently offer international shipping.
Delivery Times
Below are the estimated delivery times for all packages:
- Order cutoff time: 5:00 PM (AEST). Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
- Order handling time: 1 to 3 business days (Monday to Friday). Once your order is processed, it will be shipped by one of our trusted carriers.
- Transit time: 2 to 8 business days (Monday to Friday).
- Estimated total delivery time: 3 to 11 business days (Monday to Friday).
Please note that business days do not include weekends or public holidays.
Carrier Services
All orders are fulfilled through our logistics network. We work with the following trusted carrier for deliveries within Australia:
- Australia Post
The carrier may vary depending on your location and order specifics, but all shipments include tracking.
Shipping Costs
Free shipping: All orders within Australia qualify for free standard shipping, with no minimum order requirement. The total price displayed at checkout is the final amount charged — there are no hidden fees or additional charges.
Delivery Issues
If you experience any issues with your delivery, such as delays or a lost package, please contact our customer service team immediately at support@lunajoe.com or via our Contact page. We are here to assist you and ensure your order arrives safely and on time.
If your order has not arrived within 20 business days of dispatch, please reach out so we can investigate the matter for you.
Tracking Your Order
Once your order has been shipped, you will receive an email notification containing a tracking number. You can monitor your package's journey on our Track Your Order page.
Questions?
Visit our Frequently Asked Questions page or contact our customer service team. For information about returns and refunds, please see our Return & Refund Policy. For questions about payments, please see our Payment Policy.
Contact Information
Store Name: Luna & Joe
Address: 16 Elliott Ave, East Ryde NSW 2113, Australia
Email: support@lunajoe.com
Phone: +61282718236
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We do our best to reply to your email within 1–2 business days.