FAQs
Last updated: July 10, 2026
Orders & Shipping
How long does delivery take?
Orders are processed within 1 to 3 business days (Monday to Friday).
After dispatch, estimated delivery to Australia is 2 to 8 business days (Monday to Friday).
Total estimated delivery time is 3 to 11 business days (Monday to Friday).
For full details, please see our Shipping Policy.
How much does shipping cost?
We offer free standard shipping on all orders — no minimum order value required. The price you see at checkout is the final amount charged.
How can I track my order?
You will receive a tracking number by email once your order has been dispatched. You can also track your order on our Track Your Order page.
Can I change or cancel my order?
Please contact us at support@lunajoe.com as soon as possible. Cancellations are only possible within 24 hours of placing your order and before dispatch. Once dispatched, you can return the item once it arrives under our Return & Refund Policy.
My order hasn't arrived. What should I do?
Please allow up to 10 business days for delivery. If your order has not arrived within 20 business days of dispatch, contact us at support@lunajoe.com or via our Contact page and we will investigate for you.
What payment methods do you accept?
We accept Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, and Visa. All prices are in Australian Dollars (AUD). For full details, please see our Payment Policy.
Returns & Refunds
What is your return policy?
We offer a 30-day change-of-mind return policy from the date of delivery. Items must be unworn, unwashed, and in original condition with tags attached. For full details, please see our Return & Refund Policy.
How do I start a return?
Contact us at support@lunajoe.com or via our Contact page with your order number and reason for return. Once approved, we will provide the return address and instructions.
Who pays for return shipping?
The customer covers return shipping.
How long does a refund take?
Refunds are processed within 7 business days after we receive and inspect the returned item. The refund is issued to your original payment method. Please allow additional time depending on your payment provider.
What if my item arrived damaged or defective?
Contact us as soon as possible at support@lunajoe.com with photos and a description of the issue. Under Australian Consumer Law, you are entitled to a replacement or refund for products with a major failure.
Can I exchange an item?
Yes, exchanges are available subject to stock. Contact us before returning the item so we can confirm availability and guide you through the process.
Contact Information
Store Name: Luna & Joe
Address: 16 Elliott Ave, East Ryde NSW 2113, Australia
Email: support@lunajoe.com
Phone: +61282718236
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We do our best to reply to your email within 1–2 business days.