Payment policy

Last updated: July 10, 2026

Accepted Payment Methods

At Luna & Joe, we offer a variety of secure payment options to ensure a smooth and convenient shopping experience. We accept the following payment methods:

  • Apple Pay
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • Visa

All payments are processed in Australian Dollars (AUD).

Payment Processing

  • Payments must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment has been received.
  • If a payment is declined or fails, the order will not be confirmed.

Pricing & Currency

  • All prices listed on Luna & Joe are in Australian Dollars (AUD).
  • Prices are subject to change without notice. Any price changes will not affect orders that have already been confirmed.
  • The total price displayed at checkout is the final amount you will be charged — there are no hidden fees or additional charges.

Secure Payment Processing

  • Luna & Joe uses SSL/TLS encryption and trusted, PCI-DSS compliant payment gateways to ensure your transactions are secure.
  • We do not store your full credit card or payment details on our servers.

Refunds

All approved refunds are processed to your original payment method within 7 business days of approval. Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

Refunds are processed according to our Return & Refund Policy. If you experience any issues with a payment or refund, please contact us at support@lunajoe.com or via our Contact page before initiating a chargeback with your bank.

Failed Payments

If your payment fails, your order will not be processed. Common reasons for failed payments include insufficient funds, incorrect card details, or your bank declining the transaction. If you experience a payment issue, please check your details and try again, or contact your bank or card issuer. You can also contact us at support@lunajoe.com for assistance.

Fraud Prevention

  • Luna & Joe reserves the right to cancel or hold any order suspected of fraud or unauthorised activity.
  • Additional identity verification may be requested for high-value transactions.
  • If an order is cancelled due to suspected fraud, a full refund will be issued to the original payment method.

Questions?

Visit our Frequently Asked Questions page or contact our customer service team. For information about delivery, please see our Shipping Policy. For details on returns, please see our Return & Refund Policy. For general terms, please refer to our Terms of Service.

Contact Information

Store Name: Luna & Joe
Address: 16 Elliott Ave, East Ryde NSW 2113, Australia
Email: support@lunajoe.com
Phone: +61282718236

Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We do our best to reply to your email within 1–2 business days.