About us
Our Vision
The reason we will start Luna & Joe is we keep feeling frustrated when buying online.
There are too many stores not very honest...
Expensive, bad quality, long shipping time, and so on.
We want to solve all these problems!
Let every customer can find what they really love, what they will wear it everyday!
Our Mission
There is only one thing is important to us.
It is only sell the products what we truly love. If we won't wear it, we won't sell it. That's it.
So the products on our website are all hand picked by ourselves.
we believe if we provide very good products, we can do a longterm business.
That's why we treat every our customers as our friends.
What We Want to Provide
Luna & Joe aim to make online shopping as risk free as possible.
This means that when we say that a product runs small or that a fabric feels a certain way, this is exactly what you can expect from the item when it arrives.
We also aim to deal with any problems that may occur (e.g. item does not fit) as quickly as possible. We do not aim to be like other online retailers who will sell an item of clothing once and then never sell it again.
Instead, we aim to earn the same amount of money over a longer period of time and build up a solid and reliable customer base.
Contact Information
Store Name: Luna & Joe
Address: 16 Elliott Ave, East Ryde NSW 2113, Australia
Email: support@lunajoe.com
Phone: +61282718236
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We do our best to reply to your email within 1–2 business days.